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Shipping Policy

A legal disclaimer - January 15th, 2026

Cannon Heritage Works is committed to delivering your orders in a timely and transparent manner. This Shipping Policy explains how we process, ship, and handle deliveries.

Order Processing Time

Custom Products

  • Custom laser engraved and personalized items require production time.

  • Typical processing time for custom orders is [insert number, e.g., 3–7 business days] after order confirmation and proof approval (if applicable).

Non-Custom Products

  • Non-custom items are typically processed within [insert number, e.g., 1–3 business days] after payment is received.

Research Services

  • Research services are delivered digitally or as otherwise agreed and are not subject to physical shipping.

Processing times are estimates and may vary during peak seasons or due to workload.

Shipping Methods and Carriers

We ship using reputable carriers such as:

  • USPS

  • UPS

  • FedEx

Available shipping options and rates will be displayed at checkout when applicable.

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Shipping Rates

  • Shipping costs are calculated at checkout based on destination, package size, weight, and selected shipping method.

  • Any applicable taxes or fees will be clearly displayed before purchase completion.

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Delivery Time Estimates

Delivery times depend on the carrier and shipping method selected. Estimated delivery times begin after the order has been processed, not on the order date.

Cannon Heritage Works is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs processing (if applicable)

  • Incorrect or incomplete shipping information provided by the customer

Shipping Destinations

  • We currently ship to [insert: United States only / specific regions / international countries].

  • If international shipping is offered, customers are responsible for any customs duties, taxes, or import fees.

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Order Tracking

When available, tracking information will be provided via email once your order has shipped.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend.

  • Cannon Heritage Works is not responsible for lost shipments due to address errors provided by the customer.

Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

  • Once a package is marked as delivered by the carrier, Cannon Heritage Works is not responsible for lost or stolen packages.

  • We encourage customers to contact the carrier directly for delivery issues.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide photos of the damaged item and packaging

We will work with you to resolve the issue as quickly as possible.

Risk of Loss

Ownership and risk of loss transfer to the customer once the order is handed over to the shipping carrier, except where otherwise required by law.

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Changes to This Policy

Cannon Heritage Works reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

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